Ephox current has two job openings available – a technical role in our Brisbane (Australia) office and an administrative type role in our San Mateo (US) office.

Application Support Analyst (Brisbane Office)

• Combine your software engineering skills with extensive client contact
• Work with a dynamic, innovative team doing eXtreme Programming
• Particpate in developing the Client Services team for a growing international business

Overview

We are looking for an Application Support Engineer with excellent communication and problem solving skills to join our technical team. With a focus on client service, your role will be varied and challenging and will include analysis of client’s integrations of EditLive!, provide advanced technical support, liaising with Sales, and provide professional services directly to customers or partners, mainly remotely. Some limited amount of travel may be required.

You will also have the opportunity to work with our product management and be involved in some implementation work (both on our core products and on customer integrations).

See the Seek Job listing for more information.

Customer Service/Administrative Assistant (San Mateo Office)

We are seeking a Customer Service/Administrative Assistant for a full-time position. You will be responsible for managing customer requests, maintaining customer information, providing administrative support to the San Mateo team and light bookkeeping.

You must be a detail-oriented, team player with 2-5 years of related experience, excellent organizational, multi-tasking, problem-solving, communication, and interpersonal skills, sound judgment and good computer and internet skills. You must like working in a small company.

Responsibilities

• Customer service via phone and e-mail
• Active management and follow-up of customer requests
• Maintain customer information/database
• Provide executive, administrative support to the U.S. team
• Product knowledge
• Light bookkeeping

See the Craig’s List entry for more details.