Missing The Point
By Adrian Sutton
The realization that there is valuable information in users attention data is a wonderful thing – it leads to so many really useful features like Amazon’s recommendation system. I’ve seen a lot of really good uses of this kind of data where systems use fuzzy logic to improve a users experience or make recommendations of things they’d like. It appears that Microsoft has noticed this trend as well, but somehow I think they missed the point:
There’s a number of things going horribly wrong here:
- Despite having an automatic update system, Windows doesn’t actually apply useful updates. This is stupid – get control of your quality and ship patches to everyone instead of making users put up with bugs that Microsoft has actually fixed.
- I’m really not sure that people are that interested in other updates that Microsoft were too chicken to send to automatic update.
- “Update for Windows Vista (KB9871987398274592759)” may mean something within Microsoft but it’s completely meaningless to users. Is it so hard to come up with a vaguely meaningful title for updates?
I think I’ll keep this as my quintessential example of try-hard Web 2.0. To commemorate I’ve added a fancy shadow to the screen shot – now this post is as Web 2.0 as Microsoft…